FAQs
How do I download all photos or videos for a listing?
On the client portal, go to the listing’s page and open the Photos or Video tab. At the top of each section, you will see a “Download All” button. Clicking this will download a compressed file (such as a ZIP) containing all photos or all videos for that section.
If individual download buttons are also available next to each item, you can use those when you only need a single file instead of the entire set.
What should I do if I need a photo or video updated, replaced, or corrected?
If you notice anything that needs to be changed—such as a replacement photo, a corrected video, or a small tweak—use the Feedback section in the portal to send a quick note.
Please mention the property address and which file or section needs attention (for example, “front exterior photo,” “vertical reel,” or “MLS video”). I’ll review your request and follow up with an updated asset as soon as possible.
How do I know when a step in the process is complete?
On the Status page for your listing, each step in the process is displayed with its current status. When a step is completed, it will be marked as done and may appear in a collapsed or completed section so that active steps remain easy to see.
Steps that are in progress or still to be done will remain visible along with a brief description of what’s happening or what to expect next.